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Rolex Watch in Watchmaker's hands Rolex Watch in Watchmaker's hands

Servicing Your Rolex

THE SERVICING PROCESS

Every Official Rolex Retailer and Rolex affiliate is authorized to receive your Rolex watch for servicing. Upon receiving your watch, a member of staff notes any requests you may have. The watch is then sent to a watchmaker.

Rolex Watch being examined by Watchmaker Rolex Watch being examined by Watchmaker

ASSESSMENT OF THE WATCH

Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.

Rolex Dial being serviced Rolex Dial being serviced

PREPARATION FOR SERVICING

The movement, still fitted with its dial and hands, is removed from the case – from which the bracelet has already been detached. The movement, case and bracelet will follow separate paths during servicing before being reassembled at the end of the process.

Rolex watch being serviced) Rolex watch being serviced)

DISMANTLING OF THE MOVEMENT

The movement is entirely dismantled and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.

Rolex Watch components being cleaned Rolex Watch components being cleaned

CLEANING OF THE COMPONENTS

Each component is cleaned in an ultrasonic bath to remove all traces of impurities.

Rolex Watch Component being held Rolex Watch Component being held

ASSEMBLY AND LUBRICATION OF THE MOVEMENT

The cleaned components are dried, after which the movement is entirely reassembled and lubricated. The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.

Rolex component being polished Rolex component being polished

REFINISHING OF THE CASE AND BRACELET

The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.

Rolex Watch being tested for waterproofness Rolex Watch being tested for waterproofness

ASSEMBLY OF THE CASE

After being cleaned and refinished, the case parts are reassembled and the seals replaced. The case is tested for waterproofness.

Rolex watch minute hand being reassembled Rolex watch minute hand being reassembled

CASING OF THE MOVEMENT

The movement – to which the dial and hands have been refitted – is put back into the case once the watchmaker has performed rigorous technical and aesthetic checks of all these elements.

Rolex watch components being tested Rolex watch components being tested

PRECISION TEST

After casing the movement, the watchmaker measures its chronometric precision once again and makes any final adjustments necessary for it to meet Rolex requirements. The case back is then screwed down, and your watch undergoes another Rolex-specific test lasting at least 24 hours to verify the performance of the movement over time.

Assembled Rolex Watch being tested for Waterproofness Assembled Rolex Watch being tested for Waterproofness

WATERPROOFNESS TEST

Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.

Rolex Watch aesthetics being examined by Watchmaker Rolex Watch aesthetics being examined by Watchmaker

FINAL CONTROL

Your timepiece is now ready for a final control in which the watchmaker ensures the watch is functioning perfectly and that its aesthetic appearance is impeccable.

Rolex Watch being returned after servicing Rolex Watch being returned after servicing

RETURNING THE WATCH

At the end of the service procedure, your watch is returned to you in a protective pouch and accompanied by an international two-year service guarantee covering replacement parts and labor.

Rolex Watchmakers in a service center Rolex Watchmakers in a service center

FIRST-CLASS SERVICE

Rolex is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.

Rolex Watch being worn after servicing Rolex Watch being worn after servicing

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